Return Policy
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, we accept returns, either refund or exchange.
CRITERIA TO MEET FOR RETURN
Purchase is made within 7 days
Items are full-priced, non-sale items only.
All item(s) are in their new and unworn condition, in original packaging, with all tags and liners attached.
Items must be in original state and cannot be worn, altered, opened, or washed.
Hosiery, liquids or adhesive products cannot be exchanged.
HOW TO RETURN
Returns are processed within 14 working days of receipt to allow for inspection.
1. Create your return online through HERE to request a Returns Merchandise Authorization (RMA) number online.
2. Complete the returns form that you can find on the delivery note that came with your order, and send it back to us together with the return item(s) within 7 days.
3. Indicate if you want refund or exchange.
4. Select the reason for the exchange or return, including faulty or incorrect size or incorrect items.
5. Write your feedback / suggestions; feel free to let us know your thoughts.
6. The cost of returning goods to Chasney is the responsibility of the customer.
REFUNDS
Upon receipt of your return, it can take up to 10 working days to show on your bank account due to varying processing times between payment providers.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement. We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
EXCHANGES
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is out of stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
*Shipping and handling charges on your original order are not refundable. Upon receipt of your return, it can take up to 10 business days for your return to be processed
PROGRESS & STATUS OF RETURNS
In each stage of the returns, i.e. Returned items received, inspection completed and approved, refund or dispatch of the exchanged items completed, you will receive emails updating the status.
Full information on returning orders can also be found on our Returns page.
We advise all customers to retain their proof of postage receipt issued by the delivery carrier. If you are concerned that your item has not been received, please track your parcel using this proof of postage so we can follow its return journey.
RETURN FOR GIFT
If you have received an item as a gift and need to return it, our standard return policy for in-store or online purchases still applies.
GIFT VOUCHERS
Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
BOUTIQUE RETURNS
Our website doesn’t accept returns of items purchased from boutiques. For boutique purchases, please contact the store for assistance.
Online purchases cannot be returned to a boutique.
COSTS OF RETURN & EXCHANGE
Orders within Hong Kong :
The first return & exchanges will be at our costs, please arrange a free pick-up via SF Express (hotline: +852 2730 0273) with the enclosed pre-paid Airwaybill.
If the exchanged items are to be returned for refund or exchange again, it will be at customers’ costs.
Overseas orders :
are responsible for the cost of returns. Please ship the parcel back to our centre with a carrier of your choice and let us know the details such as the carrier’s name & airwaybill no.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of Hong Kong will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Unauthorise return or returns that do not meet our policy
We will not accept but sent back to you at your own cost.
ORDERS CANCELLED AFTER SHIPMENT
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
NON-REFUNDABLE CHARGES
Shipping and handling charges on your original order are not refundable.
CREATE RETURNS MERCHANDISE AUTHORIZATION (RMA) FOR RETURNS